Privacy Policy – How wbjee Protects Your Data

1 Introduction

wbjee is committed to protecting the privacy of every person who uses our platform. This Privacy Policy explains how wbjee collects, processes, stores, and protects your personal data when you visit our website, register an account, make deposits or withdrawals, or interact with any part of the wbjee service.

We understand that privacy matters deeply to our players in Bangladesh. When you trust wbjee with your personal information, we take that responsibility seriously. This policy is written in plain language so you know exactly what happens with your data — no hidden clauses, no vague language.

This Privacy Policy should be read alongside the wbjee Terms and Conditions and Responsible Gaming policy. Together, these documents form the full agreement between you and wbjee regarding your use of the platform.

2 Data We Collect

wbjee collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party payment processors when you make transactions.

wbjee does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

3 How We Use Your Data

wbjee uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, fair, and enjoyable experience. Specifically, your data is used to:

• Create and manage your wbjee account, including identity verification and KYC compliance.
• Process deposits and withdrawals via bKash and Nagad securely and accurately.
• Detect and prevent fraud, money laundering, and other prohibited activities on the platform.
• Personalise your experience on wbjee, including game recommendations and relevant promotions.
• Send you important account notifications such as transaction confirmations, security alerts, and policy updates.
• Provide customer support and resolve disputes or complaints efficiently.
• Monitor gameplay patterns to identify signs of problem gambling and fulfil responsible gaming obligations.
• Analyse platform usage in aggregate to improve wbjee's features, performance, and user experience.
• Comply with applicable legal and regulatory requirements.

4 Legal Basis for Processing

wbjee processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the agreement between you and wbjee — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with anti-money laundering (AML) regulations, KYC requirements, and other applicable laws.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and improving the wbjee service, where these interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent, such as receiving marketing communications. You may withdraw consent at any time.

5 Data Sharing

wbjee does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only with parties who are contractually required to handle it securely:

• Payment processors: bKash and Nagad receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification providers: KYC and age verification services receive identity documents solely for the purpose of verifying your eligibility to use wbjee.
• Game software providers: Licensed game providers may receive anonymised session data to ensure fair game delivery and technical performance.
• Legal and regulatory authorities: wbjee will disclose personal data to law enforcement or regulatory bodies when required to do so by law, court order, or to protect the rights and safety of users.
• Fraud prevention services: Anonymised or pseudonymised data may be shared with fraud detection services to protect the platform and its users.

6 Cookies and Tracking

wbjee uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use the site. A cookie is a small text file stored on your device when you visit wbjee.

The types of cookies wbjee uses are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytics cookies: Used to collect anonymous data about how visitors use wbjee — such as which pages are visited most and how long sessions last. This data helps us improve the platform. No personally identifiable information is collected through analytics cookies.
• Preference cookies: Store your platform preferences such as language settings and display options so you don't have to reset them each visit.

wbjee does not use third-party advertising cookies or tracking pixels. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect platform functionality.

7 Data Retention

wbjee retains your personal data for as long as your account is active and for a period after closure as required by law and our operational needs. Specific retention periods are as follows:

• Account and identity data is retained for a minimum of 5 years after account closure to comply with AML and KYC regulations.
• Transaction records are retained for 5 years from the date of each transaction.
• Support communications are retained for 2 years from the date of the last interaction.
• Technical and usage data is retained for 12 months and then anonymised or deleted.
• Marketing consent records are retained for as long as you remain opted in, plus 1 year after opt-out.

Once the applicable retention period expires, your data is securely deleted or irreversibly anonymised so it can no longer be linked to you as an individual.

8 Data Security

wbjee implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• AES-256 encryption for all data stored on wbjee servers.
• TLS 1.3 encryption for all data transmitted between your device and wbjee.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing by independent third parties.
• Strict access controls ensuring only authorised wbjee staff can access personal data, on a need-to-know basis.
• Automated monitoring systems that detect and alert on suspicious access patterns in real time.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, wbjee will notify you promptly and take immediate steps to contain and remediate the incident.

9 Your Privacy Rights

As a wbjee user, you have the following rights over your personal data. To exercise any of these rights, contact the wbjee support team at [email protected].

10 Children's Privacy

wbjee is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered on wbjee, please contact us immediately at [email protected]. We will close the account and delete all associated data promptly upon verification.

wbjee uses age verification checks during registration and KYC processes to prevent underage access. Any account found to belong to a minor will be closed immediately and any funds returned after identity verification.

11 Changes to This Policy

wbjee may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered users via email or an in-platform notification before the changes take effect.

The updated policy will always be published on this page with a revised effective date at the top. We encourage you to review this page periodically. Continued use of wbjee after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how wbjee handles your personal information, please get in touch with our support team:

• Email: [email protected]
• Live Chat: Available in your wbjee account after login, 24 hours a day.
• FAQ: Common privacy questions are answered on the FAQ page.

All data rights requests will be acknowledged within 5 business days and resolved within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.