wbjee Frequently Asked Questions

Creating a wbjee account is straightforward. Visit wbjee.app and click the Register button in the top right corner. Enter your mobile phone number, choose a strong password, and submit the OTP verification form. You'll receive a 6-digit code via SMS — enter it to confirm your number. Your wbjee account is ready in under two minutes. No email address is required, just your phone number.

For basic registration, you only need a valid Bangladeshi mobile number. For higher withdrawal limits, wbjee may ask you to verify your identity with a National ID card (NID) or passport photo. This is a standard KYC process that protects your account and ensures faster payouts. Verification usually completes within 24 hours.

No. wbjee allows only one account per person. Creating multiple accounts is a violation of the Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you've forgotten your login details, use the password reset option on the Login page instead of creating a new account.

Go to the Login page and click Forgot Password. Enter your registered phone number and you'll receive an OTP. Enter the code, then set a new password. The whole process takes about 90 seconds. If you don't receive the OTP within two minutes, check that you entered the correct number and try again.

You must be at least 18 years old to register and play on wbjee. This is a strict requirement. wbjee takes responsible gaming seriously and reserves the right to request age verification at any time. Accounts found to belong to underage players will be closed immediately and any balance returned. Visit our Responsible Gaming page for more information.

Log in to your wbjee account and go to the Deposit section. Select bKash or Nagad as your payment method, enter the amount you want to deposit (minimum ৳200), and confirm. You'll be redirected to complete the payment in your bKash or Nagad app. Funds appear in your wbjee wallet instantly after the transaction is confirmed — usually within 30 seconds.

The minimum deposit on wbjee is ৳200. There is no maximum deposit limit for standard accounts. If you want to deposit a large amount, contact support first so they can ensure your transaction processes smoothly without any automated holds.

Most wbjee withdrawals via bKash and Nagad complete within 2 to 5 minutes. During peak hours (evenings and weekends) it may occasionally take up to 15 minutes. wbjee does not charge any withdrawal fee. The minimum withdrawal amount is ৳500. Make sure the mobile number on your wbjee account matches your bKash or Nagad registered number to avoid delays.

First, wait 5 minutes and refresh your wbjee wallet. If the balance still hasn't updated, check your bKash or Nagad transaction history to confirm the payment was deducted. If it was deducted but not credited, take a screenshot of the transaction and contact wbjee support via live chat with the transaction ID. The team will resolve it within 30 minutes during business hours.

wbjee does not charge any platform fees on deposits or withdrawals. Your bKash or Nagad provider may apply their standard transaction charges, but wbjee itself takes nothing. What you deposit is what arrives in your wallet, and what you withdraw is what arrives in your mobile banking account.

New wbjee players receive a 100% match bonus on their first deposit up to ৳5,000, plus 20 free spins on Fortune Tree. The bonus is credited automatically to your account immediately after your first deposit — no bonus code is required. If you deposit ৳2,000, you get ৳2,000 bonus on top, giving you ৳4,000 to play with.

The welcome bonus on wbjee carries a 20x wagering requirement on the bonus amount. For example, if you receive ৳1,000 in bonus funds, you need to wager ৳20,000 before the bonus converts to withdrawable cash. Wagering contributions vary by game — slots count 100%, live casino games count 20%. Check the full bonus terms on the promotions page for details.

Yes. wbjee runs weekly cashback offers, reload bonuses on weekends, and game-specific promotions that rotate regularly. There are also daily missions that reward you with bonus credits for completing tasks like playing a certain number of rounds or trying a new game. The Earn Money section covers the referral programme, which pays you real cash for every friend you bring to wbjee.

Every wbjee player gets a unique referral link in their account dashboard. Share it with friends. When a friend registers using your link and makes their first deposit, you receive a referral bonus credited directly to your wbjee wallet. There's no limit on how many friends you can refer. Visit the Earn Money page for the current referral bonus amounts and full programme details.

wbjee offers over 200 games across multiple categories. The most popular include Fortune Tree (high-volatility slot, RTP 97.1%), Dragon and Tiger (live casino card game), Gates of Olympus (Pragmatic Play slot, max win 5,000x), Astar Live (full live casino lobby with Baccarat, Roulette, and Blackjack), and Dinner Delights (medium-volatility food-themed slot).

All wbjee games use certified Random Number Generator (RNG) technology that is independently audited by third-party testing laboratories. The RNG ensures every spin, card draw, and game outcome is completely random and cannot be influenced by wbjee or any other party. Game RTPs are published transparently. You can read more about the technology behind wbjee games on the Game Technology page.

RTP stands for Return to Player. It's the percentage of total money wagered that a game pays back to players over a large number of rounds. A 97% RTP means for every ৳100 bet across all players, ৳97 is returned as winnings on average. wbjee only hosts games with RTP above 96%, which is higher than most Bangladesh betting platforms. Higher RTP means better long-term value for players.

Yes. Most wbjee slot games offer a demo mode that lets you play with virtual credits at no cost. This is a great way to learn the mechanics of Fortune Tree, Gates of Olympus, or Dinner Delights before wagering real money. Live casino games like Dragon and Tiger and Astar Live require a real-money account to play, as they involve live dealers and real-time tables.

Yes. wbjee uses 256-bit SSL encryption on all data transmitted between your device and our servers. Your personal information is never sold to third parties. Two-factor authentication (2FA) is available and recommended for all accounts. For full details on how wbjee handles your data, read the Privacy Policy.

You can set daily, weekly, or monthly deposit limits from your wbjee account settings under Responsible Gaming. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period. Decreasing a limit takes effect right away. wbjee encourages all players to use these tools to keep gaming fun and within their budget. Visit the Responsible Gaming page for more options.

Yes. wbjee offers self-exclusion periods of 1 week, 1 month, 3 months, 6 months, or permanent exclusion. During self-exclusion, you cannot log in, deposit, or play. To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact support directly via live chat. The exclusion takes effect within one hour of your request.

Visit the App page on wbjee.app and follow the download instructions for Android or iOS. The app is 42 MB, works on Android 6.0 and iOS 13 and above, and installs in under two minutes. The wbjee app gives you faster load times, biometric login, push notifications for bonuses, and access to app-exclusive promotions not available on the browser version.

Yes. The wbjee app is specifically optimised for Bangladesh network conditions. Slot games load in under two seconds on a standard 4G connection. The Astar Live HD stream is adaptive — it automatically adjusts video quality based on your connection speed so the game keeps running smoothly even on 3G. If you experience issues, try switching from Wi-Fi to mobile data or vice versa.

Yes. The wbjee app is available for both Android and iOS devices. iPhone users running iOS 13 or later can download and install the app from the App page. All features — including bKash deposits, live casino games, and bonus claims — work identically on iOS and Android.